Terms and Conditions
Booking policy
- All bookings are subject to availability. Your choice of date may not be available, but alternative dates will always be offered. Try to book at least two weeks ahead to avoid disapointment.
- A deposit must be paid to confirm your event, and must be received before the date of the game. You will then be sent a confirmation email containing all relevant details.
- In line with similar leisure activity providers offering a service on a certain date, all monies paid for activity bookings operated by ours are non-refundable, with the only exception detailed in point 5 of these Terms and Conditions.
- In the case of a cancellation or postponement of your booking, you must give notice within seven days of intended event otherwise the deposit will not be refunded.
- The minimum age of all players on the date of the game must agree with minimum ages stated by Ironsight. Any player under this age on the game date, without special dispensation, will not be allowed to play. Minimum ages for each activity differ.
- All players must have read and signed a disclaimer form before participating. A parent or guardian may do this on behalf of players under the age of 18.
- All players agree to be bound by our playing conditions and safety rules. Any player that is unable to comply with our safety instructions will be excluded from the centre without refund.
- Any intoxicated players will be excluded from the centre without refund.
- Vouchers cannot be used in conjunction with any discount or special offer that may be advertised on this website.
- Subject to not be able to run your Party/event due to weather eg- Snow, floods, Lightening and storms. Ironsight Reserve the right to cancel any party/event on the day of the party/event without given any refund. However Ironsight will reschedule the event.
SAles Policy
We promise to maintain competitive pricing where possible.
We are based in the UK, our site shows all prices inclusive of VAT at the standard UK rate. A VAT invoice will be provided with delivery of your goods.
Payment must be made in full before we will despatch your order. We do not offer credit facilities in any instance.
We accept all major Credit and Debit Cards for online purchases as well as PayPal. Your billing address must be the address that your credit card statement is sent to. Failure to provide this accurately could result in delaying your order.
Please note that in all instances we shall not be liable for incidental or consequential damages or expenses, including but not limited to lost profits or other economic or commercial losses.
We are based in the UK, our site shows all prices inclusive of VAT at the standard UK rate. A VAT invoice will be provided with delivery of your goods.
Payment must be made in full before we will despatch your order. We do not offer credit facilities in any instance.
We accept all major Credit and Debit Cards for online purchases as well as PayPal. Your billing address must be the address that your credit card statement is sent to. Failure to provide this accurately could result in delaying your order.
Please note that in all instances we shall not be liable for incidental or consequential damages or expenses, including but not limited to lost profits or other economic or commercial losses.
Returns/ Warranty Policy
If you wish to return an item, simply contact us through our contact page and we will assess if the item needs to come back to us or qualifies for return.
If the product you are returning is not faulty but unwanted, you must return it to us in a new, unused condition complete with all packaging intact and unmarked to qualify for a refund, as detailed below.
Faulty or Defective Items
If you need to return an item because it is defective or faulty (within the warranty periods defined in our terms), you must first inform us promptly after the fault has occurred. We may be able to offer troubleshooting advice in the first instance. We reserve the right to ask you to post the item back to us or drop it in - we can advise on the best service to use (generally we reccomend UPS or ParcelForce 48). If a fault is found, we will either attempt to repair the item free of charge providing that the product is within the warranty period, or we will contact the supplier. At our discretion we will either repair the item, replace it, (or refund if appropriate). Bespoke items such as painted guns or custom products will only ever be repaired.
Change of Heart
Goods returned to us because of a change of heart or an error on our part must be unused and in perfect, re-saleable condition (including all product packaging, instructions, etc), otherwise we may not be able to refund you. Bespoke products and services such as two-tone painting, custom products, printed clothing or product customisation (including bolt-on components and upgrades) are excluded from our returns policy and we are unable to offer any refunds for these items under any circumstances. You are responsible for any other service provided to you in connection with your purchase, e.g. carriage charges (both delivery & return). You must notify us in writing of the intent to return within 14 days of receiving the item. If you wish to return an item that has been with you longer than 14 days. When first trying out your new purchase, please do so somewhere clean and safe - we can't exchange or refund muddy, scratched, or worn items - or their damaged packaging. Please note that no purchase can be accepted for return if our warranty has been voided.
Perishable & Consumable Goods
We are unable to accept returns of perishable goods unless the packaging is unopened and the seal remains intact. These goods include batteries, gas, pyrotechnics, lubricants and bb's.
Returning a Gift
Please note that refunds of the purchase price for items bought as gifts can only be given to the original purchaser. All gifts must be returned in the same manner as our category, "Change of Heart" above.
Missing Items or Items Damaged in Transit
All deliveries MUST be signed for by the addressee; we do not allow deliveries without obtaining a signature. If you contact the courier directly and change our instructions once your order has despatched to be delivered without a signature or to someone other than the addressee, you forfeit your right to make any claim with us or the courier in the event of loss or damage. All parcels should be throughly inspected on arrival for signs of damage. If your parcel arrived damaged, you must sign the courier's delivery sheet or device as "damaged". Failure to do so will put the liability for any missing items on you. All deliveries must be inspected in a reasonable timeframe and any missing goods should be reported to us immediately. All packages are digitally filmed as they are packed and this footage is held on file for reference.
When returning items to us, we cannot be held responsible for any items that have been sent in to us if they become lost or get damaged in transit. You are responsible as the shipper for returning the item(s) to us. We recommend sending the package by Recorded/Special Delivery or by a Courier. A collection service is available (at cost) from us, however you are still responsible for ensuring that the goods are well packaged, and you are still responsible for the goods until they reach us.
Refunds, Replacements and Exchanges
When we refund money for returned items of any nature, please note that we will make the refund in the same manner as the original purchase. For instance, if the original payment was made by credit card, we will issue a refund to the same credit card. All refunds will be processed within 7 days of receipt of the goods, if they are approved for this action.
Warranty Terms
For all products, unless specified otherwise within these terms, a standard warranty period of one month from the date of the invoice shall apply. All electric rifles "AEG's" must be used with an 8.4v NiMH battery only, unless specified differently by IronSight (not the manufacturer).
All gas products must be properly looked after and maintained. Climate/temperature must also be considered and a suitable lower powered gas (144a) used when necessary.
Items will become void from our warranty period if they are not used in the manner they were intended, or if upon inspection and examination it seems apparent that the item has been mistreated, ill-maintained, abused, used excessively, modified, upgraded (including changes from the manufacturers original specification), dismantled in any way by someone other than IronSight staff, or by breaching any of the warranty terms set out above. All warranties are non-transferable and remain with the original purchaser only.
In all cases, a copy of your proof of purchase (our invoice supplied with the goods) must be provided in order to qualify for any warranty repair.
Please note that in all instances we shall not be liable for incidental or consequential damages or expenses, including but not limited to lost profits or other economic or commercial losses.
Nothing contained within these terms and conditions affects your Statutory Rights.
If the product you are returning is not faulty but unwanted, you must return it to us in a new, unused condition complete with all packaging intact and unmarked to qualify for a refund, as detailed below.
Faulty or Defective Items
If you need to return an item because it is defective or faulty (within the warranty periods defined in our terms), you must first inform us promptly after the fault has occurred. We may be able to offer troubleshooting advice in the first instance. We reserve the right to ask you to post the item back to us or drop it in - we can advise on the best service to use (generally we reccomend UPS or ParcelForce 48). If a fault is found, we will either attempt to repair the item free of charge providing that the product is within the warranty period, or we will contact the supplier. At our discretion we will either repair the item, replace it, (or refund if appropriate). Bespoke items such as painted guns or custom products will only ever be repaired.
Change of Heart
Goods returned to us because of a change of heart or an error on our part must be unused and in perfect, re-saleable condition (including all product packaging, instructions, etc), otherwise we may not be able to refund you. Bespoke products and services such as two-tone painting, custom products, printed clothing or product customisation (including bolt-on components and upgrades) are excluded from our returns policy and we are unable to offer any refunds for these items under any circumstances. You are responsible for any other service provided to you in connection with your purchase, e.g. carriage charges (both delivery & return). You must notify us in writing of the intent to return within 14 days of receiving the item. If you wish to return an item that has been with you longer than 14 days. When first trying out your new purchase, please do so somewhere clean and safe - we can't exchange or refund muddy, scratched, or worn items - or their damaged packaging. Please note that no purchase can be accepted for return if our warranty has been voided.
Perishable & Consumable Goods
We are unable to accept returns of perishable goods unless the packaging is unopened and the seal remains intact. These goods include batteries, gas, pyrotechnics, lubricants and bb's.
Returning a Gift
Please note that refunds of the purchase price for items bought as gifts can only be given to the original purchaser. All gifts must be returned in the same manner as our category, "Change of Heart" above.
Missing Items or Items Damaged in Transit
All deliveries MUST be signed for by the addressee; we do not allow deliveries without obtaining a signature. If you contact the courier directly and change our instructions once your order has despatched to be delivered without a signature or to someone other than the addressee, you forfeit your right to make any claim with us or the courier in the event of loss or damage. All parcels should be throughly inspected on arrival for signs of damage. If your parcel arrived damaged, you must sign the courier's delivery sheet or device as "damaged". Failure to do so will put the liability for any missing items on you. All deliveries must be inspected in a reasonable timeframe and any missing goods should be reported to us immediately. All packages are digitally filmed as they are packed and this footage is held on file for reference.
When returning items to us, we cannot be held responsible for any items that have been sent in to us if they become lost or get damaged in transit. You are responsible as the shipper for returning the item(s) to us. We recommend sending the package by Recorded/Special Delivery or by a Courier. A collection service is available (at cost) from us, however you are still responsible for ensuring that the goods are well packaged, and you are still responsible for the goods until they reach us.
Refunds, Replacements and Exchanges
When we refund money for returned items of any nature, please note that we will make the refund in the same manner as the original purchase. For instance, if the original payment was made by credit card, we will issue a refund to the same credit card. All refunds will be processed within 7 days of receipt of the goods, if they are approved for this action.
Warranty Terms
For all products, unless specified otherwise within these terms, a standard warranty period of one month from the date of the invoice shall apply. All electric rifles "AEG's" must be used with an 8.4v NiMH battery only, unless specified differently by IronSight (not the manufacturer).
All gas products must be properly looked after and maintained. Climate/temperature must also be considered and a suitable lower powered gas (144a) used when necessary.
Items will become void from our warranty period if they are not used in the manner they were intended, or if upon inspection and examination it seems apparent that the item has been mistreated, ill-maintained, abused, used excessively, modified, upgraded (including changes from the manufacturers original specification), dismantled in any way by someone other than IronSight staff, or by breaching any of the warranty terms set out above. All warranties are non-transferable and remain with the original purchaser only.
- 12 Months AEG's Produced By G&G.
- 2 Months AEG's Produced By Budget Brands - SRC, JG, CYMA, APS, AGM, AIM, A&K, S&T, Pro Arms, D-Boys, Galaxy & WELL.
- 6 Months AEG's of any other brand not specified.
- 3 Months GAS & GBB products (guns only).
- 3 Months Battery Chargers.
- 1 Month Any other non-consumable product or service not specified.
In all cases, a copy of your proof of purchase (our invoice supplied with the goods) must be provided in order to qualify for any warranty repair.
Please note that in all instances we shall not be liable for incidental or consequential damages or expenses, including but not limited to lost profits or other economic or commercial losses.
Nothing contained within these terms and conditions affects your Statutory Rights.